Very well said in this article
The most important phrase you'll ever say in a meeting isn't "Please" or "Thank you." It isn't "How are you?" to open the meeting or "What are the next steps?" to close the meeting. No, the most important phrase you'll ever say in a meeting is:
The most important phrase you'll ever say in a meeting isn't "Please" or "Thank you." It isn't "How are you?" to open the meeting or "What are the next steps?" to close the meeting. No, the most important phrase you'll ever say in a meeting is:
How can I help you?
There are two possibilities when you ask how you can help:
1) The person will tell you, thereby giving you an opportunity to help, after which the person you helped will feel compelled to return the favor, and help you.
2) The person won't tell you, instead politely declining, but then she will still feel like you care, and will be emotionally invested in helping you
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