Outsourcing Trends in Canada

Given some of the work, recent discussion and forums that I have attended, here are a few notes on the Outsourcing Trends in Canada

 

1. Clients are assessing and redefining the current opening model due to shifts in the outsourcing market (regulatory compliance, cloud offerings, temporary foreign workers etc.) 
2. Cloud computing is becoming the preferred sourcing alternative  and OSFI has placed guidelines for that. Cloud based elements in an outsourcing contract will increase to about 50% in 2017 from about 10% in 2010.Audit of cloud service delivery models is an expectation of clients 
3. As a result of multi sourcing  and shared services, clients are looking for early contract renewals or End to End strategies 
4. Buyers are beginning to get concerned  with CSR capabilities of outsourcing providers
5. Canadian depth and presence is becoming  a key requirement during vendor selection.